1. Introduction

Campaign for the Arts is a registered charity (no 1079313). We wouldn’t exist without voluntary contributions from our supporters, and we seek always to be respectful in our interactions with you.

If you feel that we have fallen short in any way, you may wish to contact us to make a complaint. We will then investigate your concern and do our very best to put it right.

As an organisation registered with the Fundraising Regulator, we are committed to best practice. We take all complaints seriously and will use any complaint as an opportunity to learn and improve our practices.

2. How to make a complaint

Complaints about any area of Campaign for the Arts’ fundraising should be address in the first instance to:

Campaign for the Arts
125-127 Mare Street, London E8 3RH
T: 0207 187 6707
E: support@campaignforthearts.org

3. Responding to your complaint

As soon as we receive your complaint we will look into it. If we need further detail to investigate the issue we will contact you. We will endeavour to respond within 5 working days, but if resolving the complaint takes longer than this we will inform you of progress and give you an indication of when a full reply will be given.

4. If you are not happy with our response

If you are not happy with our how we handle your complaint then you may wish to write to our CEO or write to the Chair of the Board. They or another appropriate member of staff will then investigate both the complaint itself and the initial handling of it and respond in writing to you within 20 working days.

If you still have concerns about how we have responded to your complaint and wish to take it further, you can contact the Fundraising Regulator or a similar body. Please visit https://www.gov.uk/complain-about-charity for further details on these organisations.